Professional Resume


Personal traits:

customer-focused, tech savvy, eager to impress, quick-witted, resourceful, high training aptitude

Current software & online tech knowledge:

Photoshop, InDesign, Acrobat Pro, Windows 10, Visual Studio Code, HTML, CSS, G Suite, Office 365, WordPress, Slack, Hangouts


M.S. New Media, Syracuse University, 08/2006; B.S. Comm Media, Indiana University of Pennsylvania, 08/2003

Independent Contracting & Freelance Experience • links open in a new window

  • Web Developer, Environmental Education and Conservation Global | Jan. 2018 – present
    • Migrate a hard-coded PHP site to WordPress on GoDaddy web host.
  • Web Developer, Black Forest Broadcasting | Apr. 2017 – Oct. 2017
    • Migrate an active news website to WordPress on a regional web host
  • Graphic Designer, Potter County Historical Society | Nov. 2015 – Nov. 2016
    • Composed 88-page book, “An Historical Tour Guide to Potter County, Pennsylvania” followed by Volume 2 with additional historical information
  • Data Design Consultant, Field Diagnostic Services, Inc. | Jan. 2013
    • Enhanced readability and visual appeal of on-demand, downloaded PDF reports
  • Web Designer, Field Diagnostic Services, Inc. | Jan 2012 – Mar. 2012
    • Customized a Plone installation to reflect an existing design spec. with additional consideration toward an employee intranet

Professional Experience

Desktop Publisher, Christ Episcopal Church | Coudersport, PA | July 2015 – present

  • Design and manage information for two 16-page weekly service bulletins.
  • Create posts and administer parish’s Facebook page (@PoCoEpiscopalians).

Office Manager, Coudersport Area Chamber of Commerce | Coudersport, PA | June 2015 – Oct. 2017

  • Managed contact information for up to 127 members through use of a CRM; migrated to Google Apps for communications
  • Planned events with minimal supervision
  • Communicate with members and the public on behalf of the board of directors
  • Create popular Facebook posts, promoting events and fundraisers thereon
  • Trusted to balance bank accounts, dispense reimbursements, and handle cash

Processor, Goodwill Industries of Pennsylvania | Coudersport, PA | Dec. 2014 – July 2015

  • Recognized use, style, value and salability of items
  • Interacted with the public on the sales floor

Volunteer Multimedia Producer, Potter County Visitors Association | Coudersport, PA | July 2012 – July 2016

  • Produced promotional video for YouTube channel
  • Produced highly detailed print pieces like booklets and certificates for premiere events
  • Assist the Executive Director with event planning and execution

Web Developer, Field Diagnostic Services, Inc. | Langhorne, PA | Mar. 2009 – Dec. 2010

  • Designed the company’s marketing website earning team recognition and a significant pay raise
  • Developed functional prototypes and proofs-of-concept for data visualization software
  • Created front-end markup for the company’s new mobile application
  • Produced training videos and made them available online as a billable product

Internet Content Specialist, The Franklin Institute | Philadelphia, PA | July 2006 – Dec. 2008

  • Designed, developed, and managed hundreds of pages for a heavily trafficked cultural website
  • Conceptualized and produced original multimedia web content
  • Led projects ranging from high school workshops to training videos about valuable, unique museum artifacts
  • Updated web content and designs as a proactive liaison to graphics, curatorial, marketing, and other teams throughout the organization
  • Implemented Google products like Custom Search boosting that existing revenue stream to a grant-funded department
  • Availed myself of tuition reimbursement to take PHP and Javascript classes

Customer Service Administrator, Adelphia Business Solutions d.b.a. TelCove | Coudersport, PA | May 2004 – Jun 2005

  • Interacted with high volumes of diverse customers via phone and email for a national business telecom provider
  • Prepared complex orders related to customers’ service then tracked their progress to completion by collaborating with teams nationwide

Traffic Manager/Board Operator, WFRM Radio | Coudersport, PA | Aug. 1995 – June 2005

  • Managed advertising production involving tight deadlines and hundreds of advertisers
  • Scheduled all spots on two stations (AM & FM)
  • Announced news broadcasts and music sets
  • Engineered board operations for live remote and sports broadcasts

Editorial & Graphics Intern, The Potter Leader-Enterprise | Coudersport, PA | May 2003 – Aug. 2003

  • Reported front-page local news and wrote two in-depth feature stories
  • Composed display advertisements for several publications

Opinion Editor, The Penn | Indiana, PA | May 2002 – Jul 2002

  • Managed a growing team of columnists and cartoonists
  • Composed the opinion section three times weekly

Board Operator, 1160 WCCS | Indiana, PA | Aug. 2002 – Jan. 2003

  • Engineered board operations for live remote sports broadcasts
  • Announced hourly regional news broadcasts

Peer Advisor, Indiana University of Pennsylvania | Indiana, PA | May 2002 – Jul. 2002

  • Led workshops pertaining to student life
  • Assisted faculty in academic advising
  • Administered placement tests for thousands of incoming freshmen after completing a semester-long course on leadership and counseling

Creative Assistant to the Director, Indiana University of Pennsylvania | Indiana, PA | Feb. 2000 – May 2002

  • Self-managed time between delivering peak customer service to callers and walk-ins of the university’s Disability Support Services office and composing appealing print material distributed to incoming students